When you use Goeats, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this, which highlight key points about our privacy practices.

Collection of Data and Uses


This policy applies to any users of the services of Goeats or its affiliates anywhere in the world, and to anyone else who contacts Goeats or otherwise submits information to Goeats, unless noted below. This includes those who use Goeats or its affiliates' services to:

Request or receive transportation (riders)

Request deliveries of food or other items (delivery recipients)

Any other user of Goeats's services (including apps, websites and API), and anyone else who contacts Goeats or otherwise submits information to Goeats, unless subject to a separate privacy policy.

Goeats collects the following categories of information:

1. Information you provide


This includes information submitted when you:

Create or update your Goeats account, which depending on your location and the Goeats services you use may include your name, email, phone number, login name and password, address, payment or banking information, birth date, and photo.

Request services through Goeats application.

Contact Goeats, including for customer support

Complete surveys sent to you by Goeats or on behalf of Goeats

Enable features that require Goeats's access to your address book or calendar

2. Information created when you use our services


This includes:

Transaction Information - We collect transaction details related to your use of our services, including the type of services you requested or provided, date and time the service was provided, amount charged, distance traveled, and other related transaction details.

Usage and Preference Information - We collect information about how you interact with our services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies and technologies that create and maintain unique identifiers.

Device Information - We may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

Log Information - When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our services.

Address book and calendar information - If you permit the Goeats app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this policy or at the time of consent or collection. If you permit the Goeats app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location, and number of attendees.

3. Information from other sources


These may include:

Users providing feedback, such as ratings or compliments

Publicly available sources

Marketing service providers

Goeats may combine the information collected from these sources with other information in its possession

Disclosure


We may disclose personal information to respond to legal requirements, enforce our policies, and respond to claims to protect anyone's rights, property, or safety. We may also share your personal information:

Third parties to provide joint content and services with us, to improve our services or to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications.

Other third parties that will use this information to send you marketing communications only if you’ve requested their services.

Law enforcement agencies, governmental agencies or third parties in response to a request for information relating to a criminal investigation, alleged illegal activity or any other activity that may expose us, you or any other Goeats user to legal liability.

Other business entities that we may plan to merge with, acquire or are acquired by that business entity.

Security


We use lots of tools (encryption, passwords, and physical security) to protect your personal information against unauthorized access and disclosure.

Information Detainment


Goeats retains your information while your account remains active, unless you ask us to delete your information or your account. Subject to the exceptions described below, Goeats deletes or anonymizes your information upon request.

Subject to applicable law, Goeats may retain information after account deletion:

If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute;

If we are required to by applicable law; and/or in aggregated and/or anonymized form.

Goeats may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if Goeats shuts down a user's account because of unsafe behavior or security incidents, Goeats may retain certain information about that account to prevent that user from opening a new Goeats account in the future.